Return Policy

1. Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

2. Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Return shipping charges will be paid or reimbursed by us.

3. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.

We will notify you by email when your return has been processed.

4. Exceptions

The following items cannot be returned or exchanged:

• all products related to or inflated with helium;
• all personalized products;
• all the products from the Complete balloon decoration category.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

5. Questions

If you have any questions concerning our return policy, please contact us at: [email protected].